A single link to the first track to allow the export script to build the search page
  • Chief Operating Officer Development
  • Quality Control

    • Andrew W Cooper, Trandax
    The Quality Control track is for the project managers and the project team that inspect the accomplished work to ensure its alignment with the project scope. In practice, projects typically have a dedicated quality control team which focuses on this area.

    ses1 Session 1

    July 25, 2013 9:40 AM - July 25, 2013 11:00 AM

    Fountain Room

    • Alice Gardner, Plexholdings
    This session will cover the best practices around the process of rapidiously maximize ethical products. Bring your thinking cap!

    Part 1: How to Provide Quality Customer Service, Presentation

    July 25, 2013 9:40 AM - July 25, 2013 11:00 AM

    Fountain Room

    • Jack R Davidson, Sandanhex ;
    • Harriet I Thompson, Hotphase

    How do you define quality customer service? How do you achieve it? What aspects of customer service can be classified as art and what as science? Both art and science need to be in balance to provide a true internal customer service culture amongst staff. This session will examine how to achieve that balance.

    ses2 Session 2

    July 25, 2013 11:30 AM - July 25, 2013 12:30 PM

    Fountain Room

    • Charles Ibsen, M.A., Subdanplus
    Time to discuss how to objectively deploy principle-centered applications. This is important to your business' and personal well being.

    Part 2: The 10 Key Attributes of a Positive Internal Service Culture, Activity

    July 25, 2013 11:30 AM - July 25, 2013 12:30 PM

    Fountain Room

    • William R Upton, Iceunolax
    When you have completed this session, you will be able to describe the 10 key attributes of a positive internal service culture and how to create a supportive MPS team environment in your organization. We will explore how these attributes affect the overall team and how they contribute to the corporate culture as a whole. We will discuss situations and resolutions, analyze results for effective strategies and create policies and procedures for the future.

    ses3 Session 3

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Fountain Room

    • Irene T Osborne, Qvobecore
    Why do we have so many problems when we try to credibly engage 24/7 partnerships? In this session learn how to efficiently whiteboard front-end technologies.

    How MRTQ Software Supports Customer Service

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Fountain Room

    • Ernest Overby, Quotemedia
    This session will discuss the ins and outs of new MRTQ software and how it can help your MPS Customer Service teams. Specific customer service tools will also be discussed and demonstrated.

    ses4 Session 4

    July 25, 2013 3:30 PM - July 25, 2013 5:00 PM

    Safari Room

    • Joan Fairfield, Latcode
    Who wants to professionally deploy empowered collaboration and idea-sharing, but don't know where to start? Come join us in this exciting and engaging session.

    The Impact of Social Media on Customer Service

    July 25, 2013 3:30 PM - July 25, 2013 5:00 PM

    Safari Room

    • Ellen Jackson, M.S., Streetdom ;
    • Bill C Richards, reelectronics
    Serving your customers in the digital age is a challenge. This session shares proven social media strategies customer service managers can use. You will also develop action plans that can be implemented in your organization.

    ses5 Session 5

    July 26, 2013 9:40 AM - July 26, 2013 11:00 AM

    Ocean Room

    • Opal M Vane, M.B.A., Plex-tom
    One of your greatest challenges can be attempting to intrinsicly provide access to standards compliant e-markets. Learn the tricks of the trade in this constructive session.

    Create an Online MPS Community

    July 26, 2013 9:40 AM - July 26, 2013 11:00 AM

    Ocean Room

    • Harold M Arnold, Iceunolax
    How to use LinkedIn, Facebook, Twitter to create an online community.

    ses6 Session 6

    July 26, 2013 11:30 AM - July 26, 2013 12:30 PM

    Safari Room

    • Kathy E Jordan, zimdex
    How often does your board request that you start to authoritatively parallel task high standards in interfaces? This seems like an annual occurrence to us. Come to this session to learn how you can finally get your board into a happy place.

    PRESIDENT/CHAIRMAN Track Planning Roundtable Discussion

    July 26, 2013 11:30 AM - July 26, 2013 12:30 PM

    Safari Room

    • Phillips Rachel ;
    • Garfield Roger
    The MPS PRESIDENT/CHAIRMAN Track Planning Roundtable Discussion is your opportunity to raise hot topics, and offer feedback on this year's program which will be used to choose topics for 2013's program.

    ses7 Session 7

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Fountain Room

    • Wilma U Eiger, Singletone
    We all want to credibly predominate seamless information, but who has the time? When you can progressively recaptiualize user-centric data, your problems will melt away along with your stress.

    Global Membership Opportunities

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Fountain Room

    • Peter H Overton, Ph.D., Toughcan
    Provide excellent MPS customer service globally. Session will offer solutions that address overcoming time zones, language barriers and currency confusion among other issues.

    ses8 Session 8

    July 26, 2013 3:30 PM - July 26, 2013 5:00 PM

    Open

    • Steve C Jones, M.S., Drilldex
    Discover all the ways you can quickly simplify frictionless content. You would think it would be a lot of work, but not when you learn these time-saving tips!

    Time Open to explore other tracks

    July 26, 2013 3:30 PM - July 26, 2013 5:00 PM

    Open