A single link to the first track to allow the export script to build the search page
  • Chief Operating Officer Development
  • 32nd Annual Meeting Proceedings

    • David P Lewis, M.B.A., Blacktouch

    Chief Operating Officer Development

    The Chief Operating Officer track for new or established COOs. In many ways, the selection of a COO is similar to the selection of a Vice President of the United States: the role (including the power and responsibilities therein) can vary dramatically, depending on the style and needs of the President of the United States. 

    ses1 Session 1

    The Importance of Listening in Communication

    July 25, 2013 1:40 PM - July 25, 2013 2:00 PM

    Cascade Room

    • Eve Dunstan $lastName

    Participants will learn how to remove their filters and understand the other person's filter. Participants will learn to communicate more effectively with co-workers, prospects, clients, customers, and loved ones. Therefore, they will understand more, sell more, and achieve greater results.

    A Case Study on Benefit Improvement While Cutting Costs

    July 25, 2013 2:00 PM - July 25, 2013 2:30 PM

    Cascade Room

    • Sally Ransome, Stimway
    Sally Ransome explains how she works with clients to evaluate their employee benefit plans to determine where plan design changes might be made and still keep the plan competitive while generating cost savings. A case study is presented.

    Using Adobe Digital Publication Suite and InDesign to Create Tablet Publications

    July 25, 2013 2:30 PM - July 25, 2013 3:00 PM

    Cascade Room

    • Yerbe Donald ;
    • Pamela P Newman, Cantonware ;
    • Cathy Hillman, Gravedexon
    Did you know that your graphic artists can use DPS to create and publish tablet journals, periodicals, and other content for iPad and Android without any help from your development staff? Come and see a live demo: Content will be created and published to an iPad. The demo will be followed by a discussion on electronic publishing: what you should know.

    ses2 Session 2

    Misconceptions about Time Management

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Crusoe Room

    • Marshall P Newton, E-job
    Time does not exist. There is no such thing. It is a manmade concept. However, we continue to try to manage something that "doesn't exist," and in our jobs we are constantly being asked to improve our time management skills. Vance Stephens has a new and refreshing approach to this dilemma: Circle Management. He will explain his approach in this diverting session.

    ses3 Session 3

    Time Open to explore other tracks

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Open

    ses4 Session 4

    Lean Time Management Lessons

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Cascade Room

    • Grace T Martin, M.A., Sailholding
    Many organizations have experienced downturns in their revenues during recent years. Some organizations have been able to take advantage of this seeming problem to streamline and reorganize. Come hear from your colleagues who have developed creative solutions and made their organizations stronger in the process.

    ses5 Session 5

    Building a Team of Stars: Your Staff

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Crusoe Room

    • Kathy G Stevens, Highsantom
    This session will teach you and your team how to take advantage of your individual skills and meld them into a powerful, effective team. Learn what each member can contribute and construct your team to maximize each member's strengths. Questionnaires, personality classification models and other tools will be provided so that when you will leave the session you will take with you a number of practical and immediately useful resources for future use.

    ses6 Session 6

    Best Practices: Situational Leadership

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Crusoe Room

    • Edgar R Oswald, Hatotice ;
    • Albert Karson, Trisplex ;
    • William R Upton, Iceunolax ;
    • Janet U Quinn, Treslam
    Situational leadership is one of the most overlooked, leadership models. And yet it is one of the most effective organizational leadership techniques. However, it is difficult to create an organizational environment in which situational leadership can thrive, but the benefits are enormous. In this session, attendees will discover what it takes to create such an environment, what the benefits will be and how to overcome typical implementation difficulties. Listen to our panel of experts talk about best practices they have discovered over time as well as the obstacles they have overcome when they established situational leadership programs in their organizations.

    ses7 Session 7

    Time Open to explore other tracks

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Open

    ses8 Session 8

    Track Planning for 2013

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Crusoe Room

    Information Technology

    The Information Technology track includes network administration, software development and installation, and the planning and management of an organisation's technology life cycle, by which hardware and software is maintained, upgraded, and replaced.

    ses1 Session 1

    Using Technology to Communicate and Share

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Crusoe Room

    • Greg Wallingford, Tech-care

    Victor Patrick will discuss the technologies that Indicane Inc. uses to connect over a thousand volunteers and staff. These technical tools include those that were built in-house, combined with a variety of paid and free services. Specific tools that will be discussed include a scheduling application for teleconferencing, a web site that allows members to download spreadsheets of expenses and revenues for their committees, and web tools that Indicane has incorporated into its daily work routine.

    ses2 Session 2

    Time Open to explore other tracks

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Open

    ses3 Session 3

    The Strategic Aspects of Quality Control

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Cascade Room

    • Oswald F Burton, M.S., Plex-tom
    This session will address how to transition from an operational support role to that of business partner and how to create a "mini cultural revolution" by using strategic planning to improve quality.

    ses4 Session 4

    Your LMS/AMS Integration Program Made Simple

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Crusoe Room

    • Albert Karson, Trisplex
    This session will enumerate the benefits of an internal Certification program and will offer several strategies for implementing an LMS and integrating it with your AMS.

    ses5 Session 5

    The Cloud and Beyond

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Desert Room

    • Mary I Young, Ph.D., Sandanhex
    Learn how Stimway successfully transitioned to "the cloud" and why. Fiona Sinclair will discuss how Solutions Plus enabled ImagineMore to make this transition. She will also discuss how Solutions Plus might help you.

    ses6 Session 6

    Is an IP Phone System for You?

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Desert Room

    • Wilton Valerie ;
    • Denver Patrick
    This session will list the benefits and cost savings of IP phone system: What are the benefits and what are the drawbacks.

    ses7 Session 7

    Using Adobe Digital Publication Suite and InDesign to Create Tablet Publications

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Cascade Room

    • Yerbe Donald
    Did you know that your graphic artists can use DPS to create and publish tablet journals, periodicals, and other content for iPad and Android without any help from your development staff? Come and see a live demo: Content will be created and published to an iPad. The demo will be followed by a discussion on electronic publishing: what you should know.

    ses8 Session 8

    The Ins and Outs of SEO

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Desert Room

    • Watson George
    This session will discuss how to determine the search expectations of your users, methods for discovering search terms your users are using, developing a strategic plan for search engine optimization, updating your search engine algorithm, understanding the anatomy of the search results page, combining and analyzing the search results from different data sources, and understanding the relationship between site search and public search.

    President-Chairman

    The President-Chairman track includes governing the organization by establishing broad policies and objectives; selecting, appointing, supporting and reviewing the performance of the chief executive; ensuring the availability of adequate financial resources; approving annual budgets; accounting to the stakeholders for the organization's performance; and setting the salaries and compensation of company management.

    ses1 Session 1

    Workshop with Plenary Speaker

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Desert Room

    • Tammy G Monroe, Ph.D., Trestandox

    Key aspects of the plenary session will be taken into deeper senior leadership, strategy discussions and future of processors and processor models.

    ses2 Session 2

    How to Create a Cost-Effective Membership Model

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Desert Room

    • Marcia M Babcock, M.B.A., Singlefax ;
    • Fanny P Kingston, Media-fax
    Membership models built decades ago are out-of-date and out-of-touch with the needs and interests of members and prospects. For some organizations, the current model even creates barriers to growth. Although reliance on dues has diminished over time, dues are still a significant source of revenue for many organizations, and the demand to provide real value for those dues dollars is at an all time high. This session will explore various membership options and how to evaluate them. It will also cover how to determine the right model for your association.

    ses3 Session 3

    Maintaining Your Revenue Stream in Tough Times

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Desert Room

    • Peter H Overton, Ph.D., Toughcan ;
    • Glenda I Robinson, Geoxex
    A panel of MPS CEOs will discuss methods and ways to increase revenue streams in the economic downtown. Their successful strategies include re-focusing, new product development, and an acquisition.

    ses4 Session 4

    Mindmeld I

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Farwell Room

    • Ike E Eagleton, M.B.A., Villaline
    Small discussion groups will participate in the Mindmeld Sessions and will report their conclusions to the whole group.

    ses5 Session 5

    Discovery I

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Fountain Room

    • Fiona Sinclair, Stat-planet
    Despite the expressed belief of many businesses that there will be a return to "the good old days," Mickey Quisley disagrees. He believes that the "new normal" is here to stay. The business playing field has been changed: we now operate in a global environment. Exactly what this means and how to take advantage of it form the subject of this session. Bring your questions and be prepared for a thought-provoking discussion.

    ses6 Session 6

    Discovery II

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Farwell Room

    • Fiona Sinclair, Stat-planet
    Despite the expressed belief of many businesses that there will be a return to "the good old days," Mickey Quisley disagrees. He believes that the "new normal" is here to stay. The business playing field has been changed: we now operate in a global environment. Exactly what this means and how to take advantage of it form the subject of this session. Bring your questions and be prepared for a thought-provoking discussion.

    ses7 Session 7

    Mindmeld 2

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Desert Room

    • Bradford Richard
    Small discussion groups will participate in the Mindmeld Sessions and will report their conclusions to the whole group.

    ses8 Session 8

    CTO Roundtable & Business Meeting - CTOs ONLY

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Farwell Room

    • Pamela P Newman, Cantonware
    The session will begin with the Annual CTO MPS Business Meeting followed by an open discussion of MPS CTO issues. Come equipped with your ideas and questions.

    Professional Development

    The Professional Development track includes consultation, coaching, communities of practice, lesson study, mentoring, reflective supervision and technical assistance.

    ses1 Session 1

    What's Your Problem Roundtable?

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Farwell Room

    Back by popular demand: this open roundtable provides attendees the opportunity to share current education and training challenges Not only will you receive practical ideas but if there is a better way to get to know your fellow MPS attendees, we don't know what it is.

    ses2 Session 2

    How to Evaluate Certification vs. Certificate Programs

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Farwell Room

    • Norbert Valley, Singlefax
    The Internet has exploded with many certification programs available online. How to distinguish among all the offerings and determine which ones are appropriate for your members? This is the subject of this session. Learn practical tips to help you evaluate offerings and choose the most valuable programs for your industry and members.

    ses3 Session 3

    How Culture Affects Global Education Offerings

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Farwell Room

    • Helen Girson, Villadrill
    Vital to business success in the global market is the awareness of cultural differences and the development of cross cultural competence. Yet few organizations possess the cultural insights, competencies and capabilities to successfully manage cross-cultural business interactions. Fewer still understand the effect that culture and cultural differences have on participants' preferred methods of learning, interaction and study. The MPS 2011 keynote speaker returns to share her experiences in developing successful global education products.

    ses4 Session 4

    How to Use the New Technologies for Education

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Fountain Room

    • Janet U Quinn, Treslam
    Processing companies that are combining digital and live content to create new revenue streams share their successes. Learn about the latest trends in repurposing content into completely new products aimed at new audiences.

    ses5 Session 5

    Deploying Educational Programs Effectively in Emerging Markets

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Safari Room

    • Pamela P Newman, Cantonware ;
    • Ben P Ferguson, M.A., Saltzain
    Tempplus and Geoxex lead their markets in strong product portfolios for their global member and customer education needs. They will share how they developed their distribution channels for global sales growth. Specific areas of focus are the Middle East, India, and China with in-depth discussions of those factors that contributed to sales growth. The audience will be encouraged to bring questions on common challenges in deploying education programs and doing business in emerging markets.

    ses6 Session 6

    Where's the Skilled Labor Going to Come from?

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Fountain Room

    • Craddock Andrew
    Many industries are facing a shortage of skilled labor. Unemployment is high, yet qualified workers are not to be found. This session will offer suggestions on how to create on the job training programs that will enable companies to hire less-skilled workers and train them as they work.

    ses7 Session 7

    How to Improve Your Organization and Its Bottom Line

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Farwell Room

    • Ziegfield Nancy
    No matter what our profession, we are under constant pressure to become more profitable, and key to profitability is knowledge. The experts at Knowledge Network (KN) have years of experience in teaching continuing education organizations. They have developed a versatile toolkit which they will share at this session. There are tools for: creating and implementing a pricing strategy, developing repeat customers, analyzing expenses and profit margin, and measuring staff productivity. If you're serious about improving your organization and its bottom line, attend this session!

    ses8 Session 8

    Make Them Tweet, Share, YouTube and Like Your Educational Programs

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Fountain Room

    • Ellington Barbara
    In today's social media world, if someone likes you, everyone knows about it. Attend this cutting edge session on how to design an interactive educational program that will delight and educate. Learn how to use graphic elements, music, video, check on learnings and engaging interactivities that will have everyone liking you

    Quality Control

    The Quality Control track is for the project managers and the project team that inspect the accomplished work to ensure its alignment with the project scope. In practice, projects typically have a dedicated quality control team which focuses on this area.

    ses1 Session 1

    Part 1: How to Provide Quality Customer Service, Presentation

    July 25, 2013 1:40 PM - July 25, 2013 3:00 PM

    Fountain Room

    • Jack R Davidson, Sandanhex ;
    • Harriet I Thompson, Hotphase

    How do you define quality customer service? How do you achieve it? What aspects of customer service can be classified as art and what as science? Both art and science need to be in balance to provide a true internal customer service culture amongst staff. This session will examine how to achieve that balance.

    ses2 Session 2

    Part 2: The 10 Key Attributes of a Positive Internal Service Culture, Activity

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Fountain Room

    • William R Upton, Iceunolax
    When you have completed this session, you will be able to describe the 10 key attributes of a positive internal service culture and how to create a supportive MPS team environment in your organization. We will explore how these attributes affect the overall team and how they contribute to the corporate culture as a whole. We will discuss situations and resolutions, analyze results for effective strategies and create policies and procedures for the future.

    ses3 Session 3

    How MRTQ Software Supports Customer Service

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Fountain Room

    • Ernest Overby, Quotemedia
    This session will discuss the ins and outs of new MRTQ software and how it can help your MPS Customer Service teams. Specific customer service tools will also be discussed and demonstrated.

    ses4 Session 4

    The Impact of Social Media on Customer Service

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Safari Room

    • Ellen Jackson, M.S., Streetdom ;
    • Bill C Richards, reelectronics
    Serving your customers in the digital age is a challenge. This session shares proven social media strategies customer service managers can use. You will also develop action plans that can be implemented in your organization.

    ses5 Session 5

    Create an Online MPS Community

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Ocean Room

    • Harold M Arnold, Iceunolax
    How to use LinkedIn, Facebook, Twitter to create an online community.

    ses6 Session 6

    PRESIDENT/CHAIRMAN Track Planning Roundtable Discussion

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Safari Room

    • Phillips Rachel ;
    • Garfield Roger
    The MPS PRESIDENT/CHAIRMAN Track Planning Roundtable Discussion is your opportunity to raise hot topics, and offer feedback on this year's program which will be used to choose topics for 2013's program.

    ses7 Session 7

    Global Membership Opportunities

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Fountain Room

    • Peter H Overton, Ph.D., Toughcan
    Provide excellent MPS customer service globally. Session will offer solutions that address overcoming time zones, language barriers and currency confusion among other issues.

    ses8 Session 8

    Time Open to explore other tracks

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Open

    CFO-Controller

    The CFO-Controller track touches on topics relating to the rapidly evolving world of the CFO. In recent years, the role of the CFO has evolved significantly. Traditionally being viewed as a financial gatekeeper, the role of the CFO has expanded and evolved to a strategic partner and advisor to the CEO. In fact, in a report released by McKinsey, 88 percent of 164 CFOs surveyed reported that CEOs expect them to be more active participants in shaping the strategy of their organizations. Half of them also indicated that CEOs counted on them to challenge the company’s strategy

    ses2 Session 2

    Maximize Your Planned Charitable Donations - Research, Testing and Insight

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Cascade Room

    • Samuel George, M.A., Hexcorporation
    This session will present the most recent breakthroughs in direct mail marketing for planned giving, including generating results based on your design and content. We'll show you how to put this information to work in practical ways, providing takeaways and suggestions that enable you to connect with more donors. This presentation includes several case studies taken from our client base that illustrate our successful age-segmented messaging technique.

    ses5 Session 5

    A Case Study on Benefit Improvement While Cutting Costs

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Cascade Room

    • Sally Ransome, Stimway
    Sally Ransome explains how she works with clients to evaluate their employee benefit plans to determine where plan design changes might be made and still keep the plan competitive while generating cost savings. A case study is presented.

    ses6 Session 6

    Discussion of Approaches to Professional Development

    July 26, 2013 3:30 PM - July 26, 2013 4:30 PM

    Cascade Room

    • Vance Upfield, M.B.A., Geolam

    In this session, we discuss why, despite the time, energy and money we spend in our training, continuing education and certifications efforts, we do not see the change in personnel development we hoped for. Please come prepared to participate in a lively discussion.

    ses7 Session 7

    Time Open to explore other tracks

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Open

    ses8 Session 8

    CFO/Controller/Personnel Management Roundtable and Program Planning

    July 26, 2013 7:30 PM - July 26, 2013 9:00 PM

    Cascade Room

    • Theodore Olivia

    During this session we will discuss issues facing CFO/Controller and Personnel Management professionals, make plans for future meetings and provide feedback on this year's program.

    Personnel Management

    The Personnel Management track includes conducting job analyses, planning personnel needs, and recruitment, selecting the right people for the job, orienting and training, determining and managing wages and salaries, providing benefits and incentives, appraising performance, resolving disputes, and communicating with all employees at all levels.

    ses2 Session 2

    Time Open to explore other tracks

    July 25, 2013 3:30 PM - July 25, 2013 4:30 PM

    Open

    ses3 Session 3

    Yes, we have a paperless office!

    July 25, 2013 5:40 PM - July 25, 2013 7:00 PM

    Crusoe Room

    • Linda W Vervey, Trandax

    Technology can be used to streamline communications and improve office efficiency. This session explains how.

    ses4 Session 4

    Update: Employment Law

    July 25, 2013 7:30 PM - July 25, 2013 9:00 PM

    Desert Room

    • Ralph M Truman, Randining

    This session presents updates on legal changes to: FMLA, ADA, ERISA, Health Care Reform and discusses how employers are negotiating the legal issues surrounding flexible workplace arrangements and telecommuting.

    ses5 Session 5

    How to Keep Your Talented Employees from Leaving

    July 26, 2013 1:40 PM - July 26, 2013 3:00 PM

    Farwell Room

    • Larry R Norfolk, Alphaflex
    In order to compete in the global market, companies need to retain their employees. Corporate leaders must develop, strengthen and grow their internal rewards and recognition programs to keep employees satisfied and committed to high performance. In this session, we will discuss the core areas that support employee retention and share examples of how to implement effective workforce recognition programs that maximize a business' return on talent to help motivate, engage and retain skilled employees in today's highly competitive market.

    ses7 Session 7

    What's New in Health Care Benefits?

    July 26, 2013 5:40 PM - July 26, 2013 7:00 PM

    Crusoe Room

    • Franklin Brenda
    In this session, Janet Quinn will share the research trends identified by the survey that was administered to 3,227 employers. She will also discuss the next steps in National Health Care Reform. As employers, you have dealt with the initial round of health reform changes. What should you be doing next? Learn about what's looming on the horizon and begin developing your strategy for dealing with it.